Customer Support

Secure Shopping

We use the most advanced security systems from SAGE Pay to make sure your details are kept safe and sound.

Payment Options

You can pay for your order using a variety of credit & debit cards, through our secure SAGEpay gateway. Alternatively, we can set you up a UK Fixings Trade Account. If you want to do that, please give us a call.

Free delivery on everything

We offer free delivery on just about everything we sell. There is no minimum order charge before delivery is included, just order what you want and no more. All our items come in boxed quantities to make ordering as easy as possible. Standard delivery takes 2-3 days. If you need it sooner, you can upgrade the delivery when you checkout. For orders placed before 2pm, you can upgrade to a next day service, and even a before 10am service.

Free delivery applies to all Mainland English and Welsh postcodes, and some Scottish ones. If you are in the Highlands & Islands or Northern Ireland, unfortunately, we cannot offer free delivery as the shipping costs are too high. A delivery charge will be added for these postcodes when you come to checkout. Next day delivery is not available to these postcodes either, as the couriers we use offer a 2-3 day service only.

We do not offer international shipping though our website. If you have any questions, please give us a call.

Tehnical support

We are fixed on fixings and nuts about bolts. What we dont know about fixing things into other things, it’s just not worth knowing! (Well, within reason obviously!). If we can be of help, please just give us a call.

How to return items

This is how you send things back to us

How to contact us

Send us an email, give us a call, write us a letter or even pop in…

Our Privacy Policy

For the new GDPR regulations for 2018, we’ve updated our privacy policy.

Terms and Conditions

This is where you can find all the legal bits